AT ABILITY IT, THEY’RE LOOKING FOR A MOTIVATED AND CURIOUS IT SUPPORT APPRENTICE TO JOIN THEIR FRIENDLY TEAM.

Do you enjoy solving problems, learning new skills, and making things work? If so, this could be the perfect opportunity for you. Ability IT is recruiting an IT Support Apprentice! They are seeking someone who is eager to expand their knowledge, support users, and establish a solid foundation for a career in technology. This is your chance to gain real work experience, build skills, and receive dedicated support while you train, all in an environment where your growth truly matters.

Skills & Knowledge

• Basic computing skills
• Clear communication – able to explain IT to non-technical users
• Patience and a problem-solving mindset
• Good time management
• Strong attention to detail
• Willingness to learn and gro

• Responding to helpdesk queries via phone, email, or ticketing system
• Diagnosing and troubleshooting hardware/software issues
• Escalating complex issues to higher-level support teams (2nd/3rd line)
• Assisting with setting up and configuring IT equipment (PCs, printers, routers)
• Applying software updates and security patches
• Monitoring antivirus systems and backups
• Helping users understand and use software tools confidently
• Setting up new user accounts and permissions (Active Directory, Microsoft 365)

Skills & Knowledge

• Basic computing skills
• Clear communication – able to explain IT to non-technical users
• Patience and a problem-solving mindset
• Good time management
• Strong attention to detail
• Willingness to learn and grow