Role: IT Support Apprentice
Location: Eastwood
Wage: £16,000 per year
Hours: 40 hours, Monday to Friday

BRIEF DESCRIPTION OF THE ROLE

Hey there, tech-savvy peeps! Are you ready to embark on an epic IT adventure? We are on the lookout for an apprentice IT Support Technician to join our incredible team based in Eastwood, Nottingham. Buckle up and get ready to provide first-line technical support, configure cool equipment, and even rock some on-site installations. It’s time to unleash your inner IT hero!

KEY RESPONSIBILITIES

• Answering customer calls, emails, and even live chats to provide top-notch first-line technical support. You’ll be the go-to hero for anyone in need.
• Flex those IT muscles and support Windows PCs, servers, network devices, and printers. You’ll be the IT guru everyone turns to.
• We love keeping things organised! You’ll accurately categorise and record service tickets using our IT Business Management System, ConnectWise.
• Time to show off your troubleshooting skills! You’ll tackle incidents with basic troubleshooting methods and document every step like a true pro.
• Remember, communication is key! You’ll keep customer documentation up to date and work towards smashing those service level agreements.
• When you’re ready, you’ll become a master at configuring and setting up equipment in-house, getting it ready to rock ’n’ roll at our clients’ locations.
• As you gain experience and confidence, you’ll even get to assist with on-site installations of computers and basic networking equipment. How cool is that?

KNOWLEDGE SKILLS AND BEHAVIOURS DEVELOPED IN THE ROLE

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Analytical skills
• Team working
  Job Types: Full-time, Apprenticeship
  Pay: £16,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Why are you interested in IT?
• Why do you want an Apprenticeship?
• Do you drive and have access to your own car?

Work Location: In person
Reference ID: YI