WHAT OPPORTUNITIES EXIST FOR THE APPRENTICE AFTER THEIR COMPLETE THEIR APPRENTICESHIP

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

NEXT STEPS

The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.
If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!
Job Types: Full-time, Apprenticeship
Pay: From £7.55 per year

Application question(s):

• Do you drive with access to your own car?
• Why are you looking for a career in the IT sector?
• What experience do you have in IT so far (this could be an IT related hobby or online course)?

Work Location: In person
Reference ID: Derby I

PLEASE NOTE THIS IS A LEVEL 3 APPRENTICESHIP OPPORTUNITY. THIS MEANS WE CANNOT ACCEPT ANYONE WITH AN IT RELATED QUALIFICATION THAT IS EQUIVALENT TO LEVEL 3 OR HIGHER, OR ANYONE WHO ALREADY HAS EXTENSIVE EXPERIENCE IN AN IT RELATED ROLE.

Role: IT Support Apprentice
Location: Derby, DE24
Salary: From £7.55 per hour
Hours: 37 hours per week - Mon-Fri, 9am - 5pm

KEY RESPONSIBILITIES

• Provide first-line technical support to clients via phone, email, and live chat
• Diagnose and resolve basic IT issues, escalating where necessary
• Build and configure IT equipment for deployment
• Assist with new user setups and password resets
• Support workstation installations and basic network admin tasks
• Maintain accurate and up-to-date client documentation
• Contribute to a positive, people-first support experience
• Strong communication and problem-solving skills
• Attention to detail and a proactive mindset
• Ability to work well in a team and independently