ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!

INTERVIEW PROCESS

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

ABOUT THE ROLE

Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?
This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a Level 3 IT Support Technician Apprenticeship.
We’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our head office in Gateshead. We’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.

WHAT YOU WILL BE DOING

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assisting the setup of desktops & laptops.
• Dealing with ticket queries including password resets, new user requests and fault logging.
• Assisting with infrastructure refreshes.
• Telephony rollouts.
• Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
• Liaise with internal customers to ensure that services are being delivered.
• Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.

YOU WILL SUIT THE ROLE IF YOU HAVE

• Excellent communication skills both verbal and written.
• A keen interest in learning new IT technologies
• Positive and resilient attitude.
• Customer focussed.
• Personable and friendly.
• Well organised and takes the initiative.
• A logical approach to troubleshooting hardware and software issues.
• Good attention to detail.