This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning & gaining qualifications with Solveway Apprenticeships!
Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers.
We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

QUALIFICATIONS

GCSE English and Maths A*-C/4-9 or level 2 equivalents.
Able to pass Enhanced Disclosure and Barring Service (DBS) Check
Appropriate Driving Licence

WHAT TRAINING WILL THE APPRENTICE TAKE AND WHAT QUALIFICATION WILL THE APPRENTICE GET AT THE END?

Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
Microsoft AZ-900

ABOUT THE EMPLOYER

Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities.
100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes.
We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.
Cranfield Innovation Centre
University Way
Cranfield Technology Park
Bedfordshire
MK430BT
https://partnership.education
Job Types: Full-time, Permanent, Apprenticeship
Pay: £14,722.50 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes (Buckinghamshire, South East Region): reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you lived in the UK for the last 3 years?

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Licence/Certification:

• Driving licence with access to your own car (required)

Work authorisation:

• United Kingdom (required)

Work Location: On the road
Reference ID: Partnership Education IC

BRIEF OVERVIEW OF THE ROLE

Systems support for schools, nurseries and colleges. Predominately Microsoft networks and site-based working for clients primarily in and around Bedfordshire.
Providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely. There will a program of working with other members of the team in the field providing Technician days and completing installations. Structured training program in conjunction with Apprenticeship Training.
Please note: A full valid driving licence and access to your own car is essential for this role

KEY RESPONSIBILITIES

• Respond to Helpdesk requests
• Help desk calls – taking help desk calls; logging and tracking technical issues
• Hardware and software repairs
• Installation of hardware and software
• Carry out network documentation and reporting
• Assisting with sourcing spare parts and replacement equipment
• Assisting Technical team with maintenance tasks and installs