LET’S TALK ABOUT YOU!

What motivates you in your professional life? Easy! You are looking for a solid employer who is constantly growing. A company that rewards and recognizes your talent and enthusiasm. You want great team spirit and the right work-life balance. Another important thing is being able to keep developing your skills through on the job training and intelligent coaching that matches your personality.
LET’S TALK ABOUT THE JOB!You will report to the IS & Projects Service Delivery Manager and be responsible for providing on-site IT support and managing IT assets to ensure efficient operations at our head office. You will handle new hire onboarding, support hardware and VIP users, and maintain meeting room equipment, ensuring optimal IT functionality.

LET’S TALK ABOUT YOUR SKILLS!

• You possess strong communication skills and can effectively support VIP staff.
• You build a positive spirit of collaboration across the organization, bridging functional and market boundaries.
• You are a problem solver who identifies and resolves issues in a timely manner, gathers and analyzes information skillfully and develops alternative solutions.
• You prioritize your own and team’s work, are decisive and take initiative beyond the call of duty.
• You are proactive, able to work independently, and thrive within a team environment.
• You show flexibility and are open to change.
• You work well within deadlines.
• You have a strong desire for self-development and learning.
• You are capable of managing multiple priorities and providing high-quality service under pressure.

• You oversee the management of small equipment and handle asset tracking.
• You onboard, stage, and prepare new equipment for new hires, ensuring timely distribution
• You maintain and manage the laptop replacement program, including follow-up with staff and IT.
• You provide technical support for head office staff, including VIP support.
• You act as the primary point of contact for our service desk vendor technician on Tuesdays and Thursdays, following up on open tasks.
• You support acquisitions, new office builds, and other related projects as required.
• You monitor and escalate tickets as necessary, providing day-to-day troubleshooting support via the ticketing tool.
• You manage the printer toner ordering process and ensure printers remain operational.
• You maintain the quality and functionality of local meeting rooms, ensuring all equipment is in good working order.