Job Advert
Job Title: IT Support Assistant
Location: London
Job Type: Permanent
Agencies: We will only work with recruitment partners on our preferred supplier list and will not engage with speculative CVs submitted.
Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you.

EDUCATION & EXPERIENCE REQUIRED:

• NVQ Level 3 in Computer Science or related field, or equivalent experience.
• Experience in 1st line support or customer service role

SKILLS & ABILITIES:

• Proven problem-solving skills with a diverse range of specialist applications.
• Ability to work across issues of varying scale and complexity.
• Strong communication skills, both verbal and written.

ABOUT US:

LifeArc is a not-for-profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives.

WHAT WE CAN OFFER YOU:

Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of ‘putting patients at the centre of everything we do’.
We are dedicated to creating a diverse, flexible, equitable and happy work environment so our colleagues can thrive as their truest selves. We act with courage, curiosity, care & commitment to deliver quality & excellence for our patients and each other Join us, and you’ll be given the scope to develop your professional skills and experience in a safe, supportive and challenging environment
Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays.
Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles.
We all have potential. At LifeArc, you’ll discover what you can really do with it.

The IT Support Assistant maintains and improves our company’s IT systems for reliability and efficiency. Responsibilities include troubleshooting hardware, software, setting up new systems, and providing ongoing user support.

This role enhances back-office productivity, works with colleagues of varying technical expertise, and third-party support services, all while ensuring excellent customer service. The IT Support Assistant is dedicated to resolving issues promptly and professionally, maintaining high satisfaction levels among internal and external users

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Gain feedback from customers about computer usage.
• Ensure IT systems are reliable and efficient, contributing to the overall productivity of the organization.
• Support the IT transformation process, including cloud-based, Big Data, and machine learning projects.
• Enhance the effectiveness of the back-office team through excellent IT support.
• Work closely with highly skilled clients and colleagues across various levels of technical expertise and seniority.
• Collaborate with third-party support and repair services.
• Communicate effectively inside and outside the organisation.