MINIMUM QUALIFICATIONS

High School Diploma, G.E.D., or equivalent
Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
Demonstrated English Language proficiency
A Motor Vehicle Driver’s license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

Additional Preferred Qualifications:

• A degree in computer science, information technology, or IT certifications are highly preferred.
• Excellent customer service and communication (written and oral) skills; interpersonal skills to interact with the college community.
• Strong analytical and problem-solving skills with the ability to work under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY’s Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/