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IT Support Associate - Level II at CUMMINGS INC

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Production Support, MES Apriso, Power BI, OPC, Machine Connectivity, IT Infrastructure Management, Incident Management, Network Troubleshooting, Hardware Configuration, Industrial Hardware Support

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision. Must work collaboratively with others. Key Responsibilities: Performs IT production support for assigned area(s) according to documented processes. Diagnose and problem solve issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards and escalates if unable to resolve. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Provides one-on-one training for less experienced associates on IT support processes and tools. Assists with additional IT responsibilities as assigned. Is familiar with SLA / Operational Level Agreements between other IT Services Provided. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Provides operational IT support to ensure the availability and efficiency of resources for end users. Responsibilities include troubleshooting hardware and software, managing incidents, and supporting Industry 4.0 initiatives.