IT Support Associate - Level IV at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Vendor Management, Project Management, EUC Device Lifecycle, Incident Management, Six Sigma, Hardware Troubleshooting, Software Troubleshooting, Mentoring, SLA Management, ITIL, Procurement, Service Improvement, Operational Support

Industry

Motor Vehicle Manufacturing

Description

The IT Support Associate – Level IV works independently to provide advanced operational support across IT systems and services, ensuring high availability, efficiency, and accuracy for end users. This role includes mentoring junior associates, managing vendor relationships, and driving continuous improvement initiatives. The associate will collaborate across teams and regions to deliver seamless IT support and project execution. Key Responsibilities HOS (Printing Services) * Manage HOS operations for IMAC (Install, Move, Add, Change) by coordinating with business stakeholders. * Ensure SLA performance remains consistently above 90% by working closely with suppliers. * Lead and manage projects, ensuring adherence to timelines and deliverables. * Maintain strong supplier relationships through regular engagement. * Represent the region in Global Service Operations (GSO) meetings and forums. End User Computing (EUC) * Oversee the complete lifecycle of EUC devices and peripherals—from procurement to disposal. * Collaborate with EUC support teams for timely procurement and deployment. * Provide operational updates in relevant forums and ensure financials align with Annual Operating Plan (AOP). General IT Support * Perform IT production support and troubleshoot hardware/software issues independently. * Install, configure, and resolve IT hardware/application issues. * Use Incident Management systems to track and resolve user-reported issues. * Analyze data to identify trends and implement corrective actions. * Coach and mentor junior IT support associates and contract resources. * Champion Six Sigma methodologies to improve service delivery and reduce costs. * Identify and implement service improvement opportunities. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The IT Support Associate provides advanced operational support for IT systems, manages vendor relationships, and oversees the lifecycle of end-user computing devices. They also lead continuous improvement initiatives, mentor junior staff, and ensure service level agreements are met.