IT Support Associate (JR Level) - Post ProductionWho are we?
Founded in 2010, Narrator couples the intimate, collaborative approach of a creative boutique marketing agency with proven experience on large-scale projects, franchises and campaigns. We work with studios, agencies, and talent from the moment a project is greenlit, through production, marketing, release, and digital distribution.
Our hub of talented created individuals is located in Los Angeles, where we collaborate closely with our clients to generate, develop and produce dynamic, visually stunning and intelligent promotional material that builds and maintains their branded worlds. Our work runs the gamut from sizzle reels, to long-form documentaries, to websites, to innovative virtual reality content. We’d love to be a part of your story!
Who are you?
You are a reliable and resourceful individual with a genuine interest in technology and problem-solving. You take initiative, ask good questions, and enjoy helping others by resolving technical issues. You’re organized, detail-oriented, and comfortable juggling multiple tasks in a fast-paced environment. You take pride in doing things the right way and are eager to grow your skills in a collaborative, creative workplace. You’re someone who thrives in a support role and understands the importance of keeping systems running smoothly behind the scenes.

Role and Responsibilities:

• Set up, maintain, and troubleshoot individual workstations (Mac and PC), ensuring proper hardware and software configuration for individual employee workstations. Support employees with their interactions with industry-standard software such as Avid Media Composer, Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, etc.), and DaVinci Resolve.
• Assist with user access management, including account creation and permission updates across internal systems with a focus on optimizing performance and ensuring compatibility with post-production software suites.
• Support the onboarding/offboarding process by preparing and wiping devices, creating user accounts, and setting access levels.
• Help ensure workstation and device compliance with TPN/MPAA security protocols under supervision.
• Track and check in/out hardware and software licenses, updating internal inventory records regularly ensuring software licenses are current to prevent downtime and maintain productivity.
• Support the media team by helping monitor server health and flagging access issues or errors to senior staff.
• Troubleshoot common hardware, software, and network issues, escalating unresolved problems when needed.
• Assist with routine software updates and patch management to maintain system security, stability, and compliance.
• Maintain a tidy and organized IT workspace and storage area, ensuring equipment is labeled and accounted for.
• Document support processes and contribute to SOPs for repeatable tasks.
• Support the Media Department with the administration and maintenance of servers, networks, storage systems, and other IT hardware and software components and troubleshooting of server systems.
• Maintain high standards of content security and enforce best practices across the team.
• Manage and organize equipment inventory; identify and dispose of obsolete equipment, and oversee the procurement and tracking of new hardware and software assets.
• Monitor system performance, identify bottlenecks, and proactively take measures to optimize resources and enhance productivity.

General Company Expectations

• Support other departments as needed to ensure company-wide success.
• Maintain clear and respectful communication with internal teams.
• Contribute to a positive team environment and uphold company values.
• Execute other tasks as assigned by supervisor or senior IT team members.

Required Knowledge and Experience

• 1–2 years of relevant experience in IT support or a technical help desk role. Internship or academic experience will be considered.
• Mac Expert
• Strong understanding of post-production workflows, industry-specific software, and hardware requirements
• Basic understanding of networks, user permissions, and cybersecurity principles.
• Experience using Google Workspace (Gmail, Drive, Docs, etc.).
• Strong organizational skills and a detail-oriented mindset.
• Willingness to learn and take initiative in solving day-to-day issues.
• Interest in post-production or media organization is a plus.
• Ability to lift and move equipment (up to 40 lbs) and work on-site as needed.
• Knowledge of Studio Content Security protocols like MPAA and Trusted Partner Network
• Strong attention to detail
• Creative problem solver
• Strong written and verbal communication skills
• Punctuality/Responsiveness/Reliability

Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Set up, maintain, and troubleshoot individual workstations (Mac and PC), ensuring proper hardware and software configuration for individual employee workstations. Support employees with their interactions with industry-standard software such as Avid Media Composer, Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, etc.), and DaVinci Resolve.
• Assist with user access management, including account creation and permission updates across internal systems with a focus on optimizing performance and ensuring compatibility with post-production software suites.
• Support the onboarding/offboarding process by preparing and wiping devices, creating user accounts, and setting access levels.
• Help ensure workstation and device compliance with TPN/MPAA security protocols under supervision.
• Track and check in/out hardware and software licenses, updating internal inventory records regularly ensuring software licenses are current to prevent downtime and maintain productivity.
• Support the media team by helping monitor server health and flagging access issues or errors to senior staff.
• Troubleshoot common hardware, software, and network issues, escalating unresolved problems when needed.
• Assist with routine software updates and patch management to maintain system security, stability, and compliance.
• Maintain a tidy and organized IT workspace and storage area, ensuring equipment is labeled and accounted for.
• Document support processes and contribute to SOPs for repeatable tasks.
• Support the Media Department with the administration and maintenance of servers, networks, storage systems, and other IT hardware and software components and troubleshooting of server systems.
• Maintain high standards of content security and enforce best practices across the team.
• Manage and organize equipment inventory; identify and dispose of obsolete equipment, and oversee the procurement and tracking of new hardware and software assets.
• Monitor system performance, identify bottlenecks, and proactively take measures to optimize resources and enhance productivity