1. Role Purpose

The IT Support & Business Systems Officer will be responsible for the day-to-day management, support, security and continuous improvement of Rossan's IT environment and core business systems.

2. Core Systems Under Responsibility

• ABM ERP - Rossan's core operational and enterprise resource planning system.
• Opmetrix - sales/POS system used by the sales team.
• Microsoft 365 - user accounts, email, Office applications, Teams, OneDrive, SharePoint and security administration.
• Shopify - Rossan's retail e-commerce website and related applications/integrations.
• PharmX - wholesale electronic integration linked to ABM, including invoice transmission to customer POS systems.
• IT infrastructure - computers, laptops, mobile devices, printers, scanners, network, Wi-Fi, internet and related business technology.

Key Duties and Responsibilities

• ABM ERP System Management
• Opmetrix Sales/POS Support
• PharmX Integration and Customer Connectivity
• Microsoft 365 Administration
• Shopify and E-Commerce Support
• General IT Support
• Staff Onboarding and Offboarding
• Cybersecurity and Access Control
• Backup, Business Continuity and Disaster Recovery
• Vendor and Supplier Management
• Systems Integration and Data Flow
• Process Improvement and Automation
• IT Documentation and Asset Management
• IT Budget and Licence Management

Required Skills, Qualification and Experience

1. Qualification:

Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.

2. Experience:

• Minimum of 2 years of experience in business IT support and systems administration.
• Strong Microsoft 365 administration and user-support skills.
• Experience with business software integrations, data synchronization or electronic transactions
• Good knowledge of Windows computers, devices, networking, Wi-Fi and general office technology.
• Experience in managing user accounts, permissions, security and staff onboarding/offboarding.
• · Ability to document systems and processes and manage multiple priorities.

5. Personal Qualities

• Ability to analyse complex technical issues, think critically, and develop innovative solutions.
• Demonstrated ability to priorities and manage multiple incidents and service requests in a fast-paced environment.
• Collaborative mindset, working effectively with cross-functional teams and stakeholders.
• Strong work ethic, reliability, and commitment to maintaining confidentiality and data security.

Pay: $80,000.00 – $84,000.00 per year

• Work Location: In person