Location: Must be based in the Melbourne Metropolitan area.

Employment Type: Full-time. Onsite Work & Work from Home.

Must have a driver's license and a reliable vehicle.

HD IT is one of Australia's best Managed Service Providers, check it out.......we have been voted one of Australia's top 50 MSP's for the 7th year in a row by CloudTango. We have a clear vision, 15 years of experience and are growing!

Here are some reasons why working at HD IT is rewarding:

• We are always working with the latest and greatest technologies and tools of the industry.
• Fantastic team of people and great culture.
• We provide opportunities to upskill.

The Role:

HD IT is located in Sydney but requires an experienced IT Support Engineer based in Melbourne to support their growing network of clients in that area. The role is a mix of work from home and onsite support.

We are looking for an experienced and qualified Level 2 Service Desk Engineer who has an understanding of Managed Services and the needs of small to medium businesses. Someone who can hit the ground running and has proven experience meeting assigned SLA's, a passion for learning new technologies and enjoys a fast paced and collaborative environment.

As a Level 2 Service Desk Engineer, you will be providing level 1 and 2 remote and onsite support to our Managed Service Clients. The role involves resolving technical challenges across the client's IT environment, including problem management, to ensure root cause issues are addressed. Experience with:

• Windows desktops
• MS Office Suite
• Printing issues
• Active Directory
• MS O365
• Windows server support
• Firewalls
• Switches
• LAN/WAN
• Networking Skills

The following experience is a must in this role:

• Minimum of 3 years' experience in a help desk role.
• Previous experience working in a technical role for an IT Managed Service Provider (MSP).
• Advanced understanding of end user support and Active Directory (both on-prem and Azure)
• All around knowledge of Windows Server, Azure and Exchange
• Exposure across technical infrastructure such as desktop, firewall and some LAN and WAN networking.
• Good time management, strong analytical and problem-solving skills
• Strong communication and interpersonal skills

Drivers License required. You will need your own reliable vehicle.

If this sounds like the role for you, apply now.

This role requires someone with working rights in Australia for a minimum of 2 years. A police check is required in the final stage of the recruitment process.

Company Overview

Please visit our company website for more information1. Role Purpose

The IT Support & Business Systems Officer will be responsible for the day-to-day management, support, security and continuous improvement of Rossan's IT environment and core business systems.

2. Core Systems Under Responsibility

• ABM ERP - Rossan's core operational and enterprise resource planning system.
• Opmetrix - sales/POS system used by the sales team.
• Microsoft 365 - user accounts, email, Office applications, Teams, OneDrive, SharePoint and security administration.
• Shopify - Rossan's retail e-commerce website and related applications/integrations.
• PharmX - wholesale electronic integration linked to ABM, including invoice transmission to customer POS systems.
• IT infrastructure - computers, laptops, mobile devices, printers, scanners, network, Wi-Fi, internet and related business technology.

Key Duties and Responsibilities

• ABM ERP System Management
• Opmetrix Sales/POS Support
• PharmX Integration and Customer Connectivity
• Microsoft 365 Administration
• Shopify and E-Commerce Support
• General IT Support
• Staff Onboarding and Offboarding
• Cybersecurity and Access Control
• Backup, Business Continuity and Disaster Recovery
• Vendor and Supplier Management
• Systems Integration and Data Flow
• Process Improvement and Automation
• IT Documentation and Asset Management
• IT Budget and Licence Management

Required Skills, Qualification and Experience

1. Qualification:

Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a plus.

2. Experience:

• Minimum of 2 years of experience in business IT support and systems administration.
• Strong Microsoft 365 administration and user-support skills.
• Experience with business software integrations, data synchronization or electronic transactions
• Good knowledge of Windows computers, devices, networking, Wi-Fi and general office technology.
• Experience in managing user accounts, permissions, security and staff onboarding/offboarding.
• · Ability to document systems and processes and manage multiple priorities.

5. Personal Qualities

• Ability to analyse complex technical issues, think critically, and develop innovative solutions.
• Demonstrated ability to priorities and manage multiple incidents and service requests in a fast-paced environment.
• Collaborative mindset, working effectively with cross-functional teams and stakeholders.
• Strong work ethic, reliability, and commitment to maintaining confidentiality and data security.

Pay: $80,000.00 – $84,000.00 per year

Work Location: In person

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