Experience

4 - 9 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Masters in Computer Application(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.
• Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
• Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
• Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field, providing a solid foundation for technical skills.
• 3-7 years of hands-on IT support experience, demonstrating familiarity with diverse troubleshooting scenarios.
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, showcasing commitment to professional growth.
• Experience in a fast-paced environment, exhibiting adaptability and quick problem-solving abilities under pressure.

Employment Type

• Full-time

Company Industry

• PerfumeryToiletriesPersonal CareCosmetics

Department / Functional Area

• IT Hardware SupportIT Hardware Repair & Maintenance

Keywords

• Systems Support EngineerHelp DeskCustomer ServiceIT TechnicianDesktop Support TechnicianNetwork Support SpecialistTroubleshootingITILHelp Desk AnalystIT Support EngineerTechnical Support
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