Looking for your next step up?

Are you an ambitious, energetic IT professional looking to join a rapidly growing Security & Cloud-focused MSP?

The Challenge

This is a hands-on, client-facing role supporting business customers across a mix of onsite and remote work. This role includes regular onsite engagement with clients, combined with remote support.

You'll be working directly with users, resolving issues end-to-end, and building your skills across modern Microsoft and security platforms.

If you enjoy problem-solving, client interaction, and want to level up your career — this is a strong opportunity.

Key responsibilities

• Provide onsite and remote IT support to business clients
• Troubleshoot and resolve issues across desktop, server, and network environments
• Manage tickets through to resolution with a strong first-time fix focus
• Communicate clearly with clients and manage expectations
• Maintain accurate documentation and ticket notes
• Work collaboratively with the wider support team
• Take ownership of your own learning and development
• Provide desk-side and remote support services to business customers.
• Log all customer issues, queries, and requests into the ticket management system.
• Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of the first-time fix.
• End to end ownership of problem resolution.
• You will have a 'Hands on' problem solving approach.
• Contribute fully as an active team member, to ensure personal and team objectives are achieved or surpassed.
• Delivering exceptional services

• Technical environment