Looking for your next step up?

Are you an ambitious, energetic IT professional looking to join a rapidly growing Security & Cloud-focused MSP?

The Challenge

This is a hands-on, client-facing role supporting business customers across a mix of onsite and remote work. This role includes regular onsite engagement with clients, combined with remote support.

You'll be working directly with users, resolving issues end-to-end, and building your skills across modern Microsoft and security platforms.

If you enjoy problem-solving, client interaction, and want to level up your career — this is a strong opportunity.

Key responsibilities

• Provide onsite and remote IT support to business clients
• Troubleshoot and resolve issues across desktop, server, and network environments
• Manage tickets through to resolution with a strong first-time fix focus
• Communicate clearly with clients and manage expectations
• Maintain accurate documentation and ticket notes
• Work collaboratively with the wider support team
• Take ownership of your own learning and development
• Provide desk-side and remote support services to business customers.
• Log all customer issues, queries, and requests into the ticket management system.
• Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of the first-time fix.
• End to end ownership of problem resolution.
• You will have a 'Hands on' problem solving approach.
• Contribute fully as an active team member, to ensure personal and team objectives are achieved or surpassed.
• Delivering exceptional services

Technical environment

You'll be working across:

• Microsoft 365
• Microsoft Azure
• Microsoft Intune / Endpoint Management
• Windows environments
• Networking (firewalls, VPNs, routing)
• IT security tools and best practices

About you

• 1–3+ years experience in IT support (MSP experience highly regarded)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills, with the ability to engage confidently with clients and explain technical concepts in a clear, non-technical way
• Organised, reliable, and accountable
• Keen to learn and progress your career

Skills & experience

• Microsoft 365
• SharePoint
• Azure
• Intune
• Networking fundamentals (firewalls, VPNs, routing)
• Relevant IT qualification (TAFE / University) preferred

About us

Cogenesis® is a Security & Cloud-focused Managed Service Provider delivering IT services to businesses across Australia.

With 20 years in operation, we focus on strong service delivery, modern technology, and long-term client partnerships.

Visit us at cogenesis.com.au

Why join us?

• Exposure to modern cloud and security environments
• Client-facing role with real ownership and responsibility
• Supportive team with clear growth pathways
• Work across a variety of clients and technologies

Eligibility

Australian Permanent Residents only

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Information Technology Support Consultant?
• How much notice are you required to give your current employer?

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