The IT Support Coordinator plays a critical support role in ensuring seamless digital operations across Contour. This newly created, part-time role is responsible for coordinating and maintaining the software & hardware ecosystem, supporting the onboarding and offboarding of team members, and serving as the first point of contact for internal technical support.
With a proactive approach to IT systems and a solutions-focused mindset, the IT Support Coordinator underpins the technological functionality that supports Contour’s mission to reshape education, one student at a time.

ABOUT US

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.
Over 6,000 students and 150+ team members have joined Contour since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We’ve been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we’re continuing to multiply year over year!
It’s our vision to reshape education, starting with tutoring.

SKILL REQUIREMENTS

Honesty and Integrity
High Level of Approachability
Technical Expertise & Technologically Savvy
Energy and Enthusiasm
️ Excellent IT Support capability
Independence & Proactiveness
Willing to Research, Implement & Adapt to Growth
Intelligence & Curiosity

PERSONAL REQUIREMENTS

• ️ Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)
  Long-Term Mindset & Vision (if you’re selected, we’d like you to come for the ride for as long as you can!)
  Genuine Desire to Help Improve Processes (it’s our goal to help everyone achieve their potential at Contour!)

️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks)

• Ability to Commit to Hours (e.g. can’t constantly reschedule or miss work)

Travel to Our Campuses (e.g. primarily Glen Waverley, but also CBD, Box Hill, Narre Warren or Point Cook)
Sign an NDA (e.g. can’t distribute our resources/company info to others)
❌ Agree to a non-compete clause (e.g. you can’t perform similar services for others, exceptions apply, check with us!)
Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

WHAT YOU’LL DO

• Onboarding & Offboarding: Manage and execute system, software, and hardware onboarding and offboarding for all team members, ensuring timely access to tools and secure revocation and hardware return upon exit.

• Systems Access & Permissions: Provision software and hardware resources, set up user accounts, and manage permissions aligned with role-based access control and security protocols.

• Technical Support: Act as first response for technical support, resolving or escalating issues related to the organisation’s software stack, organisation-owned hardware (e.g. laptops, monitors, routers), and connectivity (e.g. Wi-Fi access and network troubleshooting).
• IT Support Ticketing: Maintain and monitor IT support tickets, ensuring timely resolution and upholding service quality standards.
• Tool & Hardware Management: Maintain accurate records of all software, licences, hardware inventory, and usage metrics; support renewals, audits, and hardware lifecycle management.
• Security & Compliance: Support adherence to data privacy, software licensing, and cyber security best practices across all platforms.