Are you the kind of person who thrives in a fast-paced environment, but brings order to it?
Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations.
This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track.
But here’s the twist: we’re not just looking for a scheduler. We’re looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.

• Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.
• Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.
• Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.
• Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.
• Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.
• Keep documentation, processes and SLAs clean, current and client ready.
• Be the central support of the service desk, a calm and steady force in a busy MSP environment.