We’re on the lookout for an IT Support Coordinator to join our growing team, providing exceptional technical support across the 2plan Group. The role offers an exciting opportunity to work in a dynamic environment where you’ll be responsible for delivering comprehensive 1st and 2nd line IT support to all colleagues and advisers within our organisation.
You’ll play a crucial role in maintaining operational excellence by ensuring our technology infrastructure runs smoothly and efficiently. You’ll be the first point of contact for technical issues, working collaboratively with internal teams and external vendors to resolve problems quickly and effectively.
This position is ideal for a technically-minded individual who thrives in a fast-paced environment, is passionate about delivering outstanding customer service and committed to the continuous improvement of our IT operations.

KEY ACCOUNTABILITIES:

• Provide responsive and effective 1st and 2nd line technical support to all 2plan colleagues and advisers
• Diagnose, troubleshoot, and resolve hardware and software issues across various platforms and applications
• Maintain detailed documentation of all support interactions and resolutions in our ticketing system
• Configure, deploy, and maintain operational IT equipment including desktops, laptops, mobile devices, and peripherals
• Monitor system performance and proactively identify potential issues before they impact users
• Maintain accurate inventory of all IT assets and equipment
• Support disaster recovery procedures and business continuity planning
• Assist with compliance requirements related to data protection and security standards

Please refer the Job description for details