EMPLOYER DESCRIPTION:

JT Atkinson is a family-owned builders’ merchant established in 1860, with 37 branches across Cumbria, Yorkshire, and the North East. Supplying over 20,000 products, from building materials to plumbing, timber and roofing, the company is known for reliable prices, expert advice, and excellent customer service. With a strong local presence supported by a central hub in Middlesbrough, JT Atkinson combines heritage and community focus with the scale to deliver for trade and retail customers alike.

DESIRABLE SKILLS:

• We expect all employees to adopt the following list at all times
• Positive ‘can do’ attitude.
• Willing to go the extra mile.
• Excellent communication skills and fully focussed on customer service.
• Professional attitude at all times.
• Clear focus on high quality and business profit.
• Great team player.
• Positive and adaptable to new opportunities.
• Play an active role in health and safety and site security.
• Clean, tidy appearance.
• Act with honesty, integrity and with respect for the company and customers at all times.
• 2nd Line Support (necessary)
• IT Supervisor experience (desirable)
• Sequel skills (very desirable)
• Understanding of basic cyber concepts
• Driver’s license is required for this role

ENTRY REQUIREMENTS:

• Full-time employment in a relevant role
• Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)

• Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds.
• Help support, configure and develop the ERP solution used for the company’s core operations.
• Lead and mentor less experienced team members.
• Work with colleagues and directors throughout the business as necessary to develop, implement and improve IT systems which will aid the company in achieving its objectives. Appropriately test and troubleshoot new and existing systems as they develop.
• Work with IT third providers as necessary to maintain reliable and secure IT systems.
• Lead minor projects to integrate or develop security tools, networking changes, new software, ready new branches for opening, etc.
• Developing business intelligence to support decision making in sales, purchasing, transport and stock control.