In this role, you will:

• Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements.
• Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA.
• Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workflows including device preparation, account readiness, access coordination, and day-one support.
• Drive AV and Event Readiness: Support conference rooms, executive meetings, events, and other high-visibility gatherings, ensuring workplace technology and AV systems are reliable.
• Manage Vendors and Equipment: Coordinate procurement, repairs, maintenance, inventory tracking, and device management practices to maintain secure, standardized, and scalable operations.
• Partner on Office Build and Workplace Technology: Work closely with Workplace Services, Security, and other stakeholders to support office growth, changes, and workplace technology readiness.
• Improve Support Systems and Processes: Identify friction, improve documentation, build repeatable workflows, and introduce lightweight automation and scalable operational improvements across support, inventory, onboarding, and related IT processes.
• Provide Executive and White-Glove Support: Deliver thoughtful, high-touch support for executives and other critical stakeholders when needed.
• Collaborate across OpenAI: Communicate clearly with technical and non-technical partners, align stakeholders, and drive well-scoped initiatives without relying on formal authority.

You might thrive in this role if you:

• Have strong technical expertise in macOS and working knowledge of Windows, along with identity and device management tools such as Azure AD, Jamf, and Intune.
• Have hands-on experience with enterprise collaboration and productivity platforms such as Google Workspace, Microsoft 365, Slack, and Atlassian products.
• Have experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
• Demonstrate excellent written and verbal communication skills and can explain technical issues clearly to both technical and non-technical audiences.
• Have experience leading or coordinating support work across multiple offices, stakeholder groups, or time zones.
• Have a track record of improving support operations through documentation, workflow design, automation, or lightweight scripting.
• Can manage vendors, inventory, procurement, and workplace technology operations with strong execution and attention to detail.
• Are effective at cross-functional project management and can move initiatives forward through influence, organization, and follow-through.
• Bring a customer-first mindset, sound operational judgment, and the ability to stay calm and effective in high-pressure support situations.
• Enjoy mentoring more junior teammates, supporting executives, and helping scale regional support practices.
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