Tasks:

• Handling support requests via telephone, email and remote access
• Acceptance, prioritization and documentation of fault reports in the ticketing system
• Analysis and troubleshooting of hardware and software malfunctions in daily operations
• Setting up, managing and supporting workplaces and IT devices
• Support with user and permissions management
• Collaboration with downstream support units to resolve complex requests
• Contributing to the optimization of support processes and services

Profile:

*

IT specialist for system integration, IT systems electronics technician, IT systems management specialist or similar

Experience in IT support, service desk or user support

Knowledge of hardware and software, Microsoft environments and networks

Experience in error analysis and structured problem solving

strong service orientation as well as independent and reliable work ethic

strong teamwork skills, communication skills and willingness to learn

• 
  
• very good German and good English skills

Tasks:

• Handling support requests via telephone, email and remote access
• Acceptance, prioritization and documentation of fault reports in the ticketing system
• Analysis and troubleshooting of hardware and software malfunctions in daily operations
• Setting up, managing and supporting workplaces and IT devices
• Support with user and permissions management
• Collaboration with downstream support units to resolve complex requests
• Contributing to the optimization of support processes and services

Profile:

*

IT specialist for system integration, IT systems electronics technician, IT systems management specialist or similar

Experience in IT support, service desk or user support

Knowledge of hardware and software, Microsoft environments and networks

Experience in error analysis and structured problem solving

strong service orientation as well as independent and reliable work ethic

strong teamwork skills, communication skills and willingness to learn

• 
  
• very good German and good English skills