About this job

On behalf of our renowned client in the Bremen area, we are seeking an IT support specialist. You will handle tickets as part of 1st-level support and assist employees by phone, email, and in person. Additionally, you will resolve network, hardware, and software issues as part of 2nd-level support.

Your tasks

Point of contact for users with IT-related questions, malfunctions and service requests
Recording, processing and structured documentation in the ticket system
Prioritizing incoming requests and independently analyzing and resolving technical problems
Setting up workstations, including software installation, device configuration and user management.
Identification of automation and optimization potential to improve support processes
Maintenance and expansion of the internal knowledge database through structured documentation of solutions and best practices.

Your profile

A completed vocational training in the IT field or a comparable qualification
Professional experience in IT support, helpdesk or direct technical user service
Confident handling of Microsoft Windows and Office as well as common hardware
Fluent German and good English skills, both spoken and written.
Strong problem-solving skills, excellent communication skills, and enjoyment of collaborating with various interfaces.
A structured, customer- and service-oriented way of working

This is what you can expect

ORANGE Engineering places great value on a positive work environment and a pleasant, modern workplace. We aim to inspire our employees with interesting and diverse tasks as well as comprehensive benefits. Therefore, we offer all employees:

A permanent position with 30 days of annual leave
An attractive salary as well as vacation and Christmas bonuses
Flexible working hours
A working time account that can be balanced through payment or time off.
A payment of employee savings benefits
Subsidies for retirement savings, childcare and public transport (Germany ticket)
Individual development and further training opportunities
Employee discounts at many providers via our benefits platform
Bicycle leasing via BusinessBike
A bonus program for order and staff referrals
Various employee events

Have we sparked your interest? Then we look forward to receiving your application, including details of your salary expectations and earliest possible start date. Please send us your complete application documents, including your educational and employment certificates, as well as any certificates of further training.

You are welcome to apply directly online or by email. Please feel free to contact us if you have any questions.

Annika Hagenbucher | bewerbung.bremen@orange-engineering.de | +49 421 16335544 ORANGE Engineering | Bahnhofstraße 8 | 28816 Stuhr

All personal designations refer to all members of the society equally.

Provided in cooperation with the Federal Employment Agency.

Responsibilities