Your tasks:

• IT support and user support: Providing support to specialist departments in their daily operations via telephone, email and remote access.
• System operation and IMAC services: Performing install, move, add and change tasks, as well as operating and maintaining IT and end devices.
• Server, client and Citrix environment: Installation, operation and maintenance of Microsoft server and client systems as well as Citrix solutions.
• Incident and problem management: Analysis, documentation and sustainable resolution of malfunctions in the ticketing system
• Monitoring and operational security: Monitoring of the IT system landscape to ensure stable and smooth operation.
• IT security and collaboration: Participation in IT security measures and projects, as well as close collaboration with internal and external stakeholders.

Your qualifications:

• Completed IT training or a degree in IT
• Experience in incident and request management, as well as structured analysis and resolution of malfunctions and requests.
• Proficient use of common collaboration tools such as Microsoft Teams, as well as very good German skills, both written and spoken.
• Structured, reliable and solution-oriented work style with a high degree of personal responsibility - even with a high volume of tickets.
• Independent and proactive work organization as well as close collaboration with team leaders, users and IT departments.
• Ability to identify and implement optimization potential, e.g. through standardization and reduction of recurring disruptions