This is a hands-on role with genuine ownership across L1/L2 support, Microsoft 365, Intune, Windows endpoints, security and device life cycle management. You'll support users across Australia, New Zealand, Singapore, Indonesia and the USA, while helping keep a growing global environment secure, reliable and well managed.

It's a great opportunity for someone who enjoys being more than just the person who closes tickets. You'll have scope to improve processes, automate where you can and make a real impact on the employee experience.

What you'll be doing

• Provide L1/L2 support across Windows, Microsoft 365, networking and endpoint issues.
• Manage incidents and service requests through the organisation's ITSM platform.
• Configure, deploy and maintain Windows 11 devices using Microsoft Intune or similar platforms.
• Manage the full lifecycle of laptops, mobiles and peripherals, from procurement through to disposal.
• Support onboarding and off boarding, including user accounts, devices and access.
• Monitor endpoint security, patching, encryption, MFA and compliance.
• Work with internal teams and vendors to resolve more complex issues.
• Identify opportunities to improve processes and automate repetitive tasks.

What we're looking for

• 3+ years' experience in IT Support or Endpoint Administration.
• Strong Windows 11 and Microsoft 365 troubleshooting experience.
• Hands-on experience with Intune or an equivalent endpoint management platform.
• Good understanding of Active Directory and Entra ID.
• Experience with patching, endpoint security and vulnerability management.
• Familiarity with ITSM platforms such as ServiceNow, HaloITSM or Jira Service Management.
• Strong communication skills and a genuine customer-focused approach.
• Comfortable managing competing priorities in a global environment.
• PowerShell and automation experience would be highly desirable.

What makes this role interesting?

You'll be joining a knowledgeable and supportive technology team within a global organisation operating at the heart of digital infrastructure.

There's a strong focus on flexibility, professional development and continuous improvement, with access to training and opportunities to broaden your technical skill set.

Most importantly, this is a role where your technical knowledge and ideas will be valued. You'll have the opportunity to improve how IT is delivered, rather than simply keeping the lights on.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

• To apply please click apply or call Sam Jamshed on 02 •••• •159 for a confidential discussion.