IT Support Engineer 2 at TGT Global

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory Administration, Microsoft O365, BrightGauge, ITGlue, AutoTask, Connectwise, Fortinet Firewalls, Microsoft Windows Server Administration, IT Monitoring Tools, Incident Management, Technical Support, Problem Solving, Written Communication, Verbal Communication

Industry

Outsourcing and Offshoring Consulting

Description

PROTECTION AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome perks await in #WeAreTGT: ALABANG! Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture Vibrant City Location: Work in ALABANG (Night Shift!) As an IT Support Engineer... You'll be responsible for providing comprehensive technical support to our MSP partners and their clients. Ideal Technical Profile More than 3+ years of required experience as an IT Support Engineer or similar technical support role Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations Familiarity with IT monitoring tools and incident management systems. Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers. Strong problem-solving and decision-making skills. AMENABLE TO WORK ONSITE: ALABANG Night Shift Your Impact Starts Here Incident Management and Ticket Resolutions Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software Additional general administration tasks Monitoring and Management of System Alerts Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate. Other key responsibilities Documentation and knowledge sharing Communication with customers MORE THAN JUST A JOB Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. Make the most of our 100% virtual recruitment. Apply today!

Responsibilities

Provide comprehensive technical support to MSP partners and their clients, focusing on incident management and ticket resolution. Proactively monitor IT systems, including servers and networks, to identify and resolve potential issues before they escalate.