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IT Support Engineer at Advance Delivery Consulting Pty Ltd
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

30 Nov, 26

Salary

0.0

Posted On

01 Sep, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Provide first-line support for hardware, software, and common technical issues.
  • Respond to IT requests through ticketing systems, email, chat, or other support channels.
  • Set up and configure laptops, desktops, monitors, printers, and workplace equipment.
  • Assist users with account access, passwords, permissions, and basic system requests.
  • Install, update, and troubleshoot approved software and applications.
  • Help diagnose Wi-Fi, network, VPN, printer, and connectivity problems.
  • Track support requests and keep users informed about issue progress.
  • Escalate complex problems to appropriate technical teams when required.
  • Maintain IT asset records, support documentation, and troubleshooting guides.
  • Assist with device maintenance, software updates, and basic IT security practices.
Responsibilities