IT Support Engineer at Advanced Navigation Pty Ltd

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux OS Management, Windows OS Management, Networking Equipment, Google Workspace, AWS, Azure, Workflow Automation, SaaS Management, IaaS Platforms, Identity Provider (IDP), Multi-Factor Authentication (MFA), Single Sign-On (SSO), Group Policy Management, Stakeholder Management, Hardware Provisioning, Vendor Management

Industry

Robotics Engineering

Description

Overview of Position The IT Support Engineer (P3) serves as the primary face of IT for the Sydney office and the "main go-to person" for all internal technical support requirements. Reporting to the Head of IT, this role is the first line of defense in maintaining a seamless technical environment for our staff. We are looking for a technically versatile engineer who doesn't just solve problems but does so with an infectious, "can-do" attitude that elevates the energy of the entire team. This is a high-impact, hands-on role designed for someone who is ready to grow alongside the business. While the day-to-day focus is on immediate technical execution, the successful candidate will be mentored to take on the coordination of support operations across the global business. This growth path provides a unique stepping stone to broaden your influence from localized support to overseeing global service delivery and vendor performance, all while remaining deeply "hands-on" with the technology. Role Responsibilities Front-Line Support & Operational Excellence Act as the primary point of contact for all internal IT requests, providing rapid, high-quality resolution for hardware, software, and connectivity issues. Own the end-to-end employee lifecycle for IT, from hardware provisioning and setup to offboarding, ensuring a premium experience for every team member. Maintain the health and availability of core corporate systems, including Video Conferencing, Printing, and Directory Services, ensuring they are "always ready" for business use. Consistently meet or exceed a 90% SLA target on work items, demonstrating a commitment to reliability and service excellence. Hands-On Global Support Operations Manage and maintain the SaaS and IaaS ecosystem (Google Workspace, AWS, Azure), ensuring these platforms are optimized for global collaboration. Take a lead role in managing Global Support Operations, coordinating with 3rd party vendors to ensure consistent service standards are met across all international locations. Support the Senior Systems Engineer on infrastructure projects, including network deployments and server maintenance in both cloud and On-Premise environments. Implement and manage workflow automation to streamline support tasks, allowing the team to scale its impact as the global business grows. Qualifications: Bachelors Degree in IT or; Combination of Advanced Diploma and additional Industry Certifications. Experience: Required At least 5 years experience in an Internal IT environment with engineering & end user responsibilities. Demonstrable experience with Linux & Networking Equipment Experience implementing new IT solutions to corporate or industrial environments. Experience communicating with and managing stakeholders through changes to work systems Experience following best practice procedures when managing SaaS solutions. Experience implementing workflow automation in IT systems to gain efficiencies or reliability. Experience working in IaaS platforms like AWS, Azure, GWS. Nice to have Experience working with remote 3rd party organisations providing support. Demonstrable technical skillsets like Python, AI, SQL etc. Experience working in OnPremise Data Centre environments (racking, maintenance, cable management etc.) Experience deploying Networking equipment to specific organisation configurations. Knowledge: Mandatory Linux OS system management (hardening, patching, logging) Windows OS System Management (hardening, patching, logging) Network foundations and key operational concepts. IDP, MFA, SSO Group Policy Management Nice to have Linux or Windows Server, Azure, AWS, GWS certifications. Scripting & coding languages to help with management.

Responsibilities

Serve as the primary technical point of contact for the Sydney office, managing the end-to-end employee IT lifecycle and maintaining core corporate systems. Coordinate global support operations and collaborate with third-party vendors to ensure consistent service delivery across international locations.