IT Support Engineer at AFTERMATH

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

75000.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, Office 365, Network Device Management, Hardware Installation, Technical Documentation, End User Training, Windows 11, Windows Server 2016/2019, Cabling, Customer Service, Scripting, PHP, MySQL, Javascript, HTML/CSS, AI Efficiency

Industry

Environmental Services

Description

Description Title: IT Support Engineer Location: Aurora, IL Pay Range: $65,000 - $75,000 Reports To: IT Operations Manager Hours: Onsite Monday thru Friday with alternating periods of on-call time Aftermath Services has an immediate need for a Support Engineer on our IT team in Aurora, IL. This is an opportunity to join a fast-growing company offering competitive wages and benefits. Responsibilities: · Act as the initial point of contact for computer related concerns. · Make sure workstations and applications work well in the field and home office. · Maintain and configure computers, printers, iPhones and other devices. · Archive, image, ship and recover technology equipment. · Manage Active Directory, Office 365 and other accounts. · Manage network devices including switches, modems, and phone system. · Physically install cubicle hardware, mounting brackets and other miscellaneous devices. · Be a go-to technical resource for the company. · Create documentation and conduct training for end users. Qualifications: · Bachelor’s degree or equivalent in CS, IT, or programming field. · 3 years’ experience helping people with computer problems, both in-person and remote. · Great customer service – desire to help and interact with users. · Helpful demeanor – help, teach, train and share best practices. · Acute attention to detail to set up and document systems consistently and thoroughly. · Experience with Microsoft products: Server 2016/2019, Win 11, Office 365. · History working with cabling, patch panels, punch downs, Ethernet, racks, air conditioning, power. · Ability to develop and communicate daily strategies and plans. · Is accustomed to the always available nature of small business IT in a 24/7 service organization. · Can handle fixing “anything that is plugged in”. Preferred: · Experience automating tasks via coding / scripting. · Experience using AI to work more efficiently. · Experience with databases or web development (PHP / MySQL / Javascript / HTML / CSS). Company Overview Aftermath Services is a nationwide bio-remediation and trauma cleanup company that restores safety and dignity for families and organizations after traumatic events. Based in Aurora, Illinois, our corporate team supports operations nationwide. Employees are drawn to Aftermath for our stability, industry leadership, and commitment to doing the right thing. Benefits: We offer health, dental, vision, and life insurance, a company-sponsored EAP with mental health benefits, and a company-matched 401(k). Team members accrue PTO annually per company policy, and the corporate office observes company-recognized holidays. Aftermath Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Aftermath is a drug-free workplace. Employment is contingent upon successful completion of a background check.

Responsibilities

Serve as the primary technical contact for computer-related issues, maintaining workstations, devices, and network infrastructure. Responsibilities include managing accounts in Active Directory and Office 365, as well as creating technical documentation and training for users.