IT Support Engineer

at  Al Haktur IT Solutions

Al Haktur IT Solutions is seeking a highly skilled IT Support Engineer to join our team in Dubai. In this role, you will provide technical support to internal staff and clients, ensuring smooth operation of all IT systems and infrastructure. If you are passionate about troubleshooting and providing solutions to complex IT issues, this is the ideal opportunity for you to advance your career in a dynamic and fast-paced environment.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Engineer or in a similar IT role.
• Strong knowledge of hardware and software troubleshooting techniques.
• Familiarity with operating systems (Windows, Linux, macOS) and office software (Microsoft Office, Google Workspace).
• Experience with networking, routers, switches, firewalls, and VPN configuration.
• Ability to communicate technical information effectively to non-technical users.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent time management skills and attention to detail.
  At Al Haktur IT Solutions, we are committed to delivering exceptional IT services to our clients and fostering a positive work environment for our employees. Join our team in Dubai and be a part of our growing IT support team, where you will have the opportunity to develop your skills and contribute to the success of the company

• Provide technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to operating systems, applications, and IT infrastructure.
• Install, configure, and maintain hardware, software, and network systems.
• Set up and configure workstations, printers, and other office equipment for employees.
• Perform regular maintenance and updates on systems, ensuring software and security patches are installed promptly.
• Monitor and manage the company’s IT infrastructure, including servers, routers, and firewalls.
• Assist with setting up and maintaining company networks, VPNs, and other communication systems.
• Provide training to employees on IT best practices and troubleshooting techniques.
• Document all technical issues, resolutions, and system configurations.
• Assist with IT projects and initiatives, including system upgrades, migrations, and deployments.