IT Support Engineer at Ali & Sons

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Infrastructure Management, Hardware Troubleshooting, Software Installation, Windows 10, Office 365, ITSM, Cabling and Wiring, Asset Management, SLA Management, Cybersecurity Patching, Technical Documentation

Industry

Maritime Transportation

Description

Key Responsibilities * Install, test, implement, and decommission IT hardware, software, and infrastructure components * Perform cabling, wiring, and equipment setup as per approved standards and plans * Diagnose and resolve hardware/software issues; escalate complex problems when required * Maintain accurate records of IT assets, configurations, and system changes * Provide first-line IT support and respond to user requests in line with SLA requirements * Document installation activities, test results, and system updates as per procedures * Assist in evaluating change requests and investigating system faults * Ensure systems are updated with security patches to minimize cybersecurity risks * Coordinate with internal teams, vendors, and stakeholders when necessary * Allocate and escalate support tickets to senior team members when required Qualifications & Experience * Diploma or Degree in IT, Computer Science, or a related field * Minimum 4 years of experience in IT support or infrastructure roles * Certifications such as MCSA, MCSE, or ITIL are preferred * Strong knowledge of Windows 10, Office 365, and IT service management practices * Good understanding of hardware/software installation and troubleshooting * Strong communication skills with the ability to support end users effectively * Ability to work independently and within a team environment Why Join Ali & Sons? * Join a reputable and well-established organization in the UAE * Work in a structured, technology-driven corporate environment * Opportunities for continuous learning and professional development * Exposure to diverse IT systems and enterprise-level operations * Competitive salary and employee benefits Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings. Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes. The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare. The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car. Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings. Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes. The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare. The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent A Car."

Responsibilities

The role involves installing, maintaining, and troubleshooting IT hardware, software, and infrastructure components. It also requires providing first-line user support and ensuring systems are updated with security patches.