We’re looking for an IT Support Engineer who can independently own all aspects of user support, device management, and onboarding/offboarding, while partnering closely on our evolving security and compliance posture.
You’ll support a team of ~50 staff across engineering, business, and production environments. This is a hands-on role with real autonomy - and a clear path to deepen your expertise in IT security and infrastructure strategy. We’ll actively support your professional development with dedicated budget and time to pursue certifications, training, or coursework in security and systems architecture. You’ll work directly with company leadership and be brought into the strategic planning and budgeting process for IT, giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. If you’re passionate about support, obsessed with clean systems, and excited to grow into a security-focused IT leader, we want to talk.

• Be the go-to person for internal IT support, ensuring timely resolution of tickets, smart escalation, and a great employee experience
• Manage and improve our device management workflows using Microsoft Intune, including patching, configuration, and compliance
• Own the onboarding and offboarding process across all departments, streamlining access to Windows and Linux systems and cloud services
• Maintain IT documentation and create training materials to improve efficiency and self-service
• Proactively identify and execute improvements in device security, support workflows, and employee experience
• Support internal audits and prepare for future compliance frameworks (e.g. SOC 2, ISO 27001)