IT Support Engineer at Appfire Technologies, LLC.

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L1 Support, L2 Support, Laptop Support, Macintosh OS, Windows OS, Linux Administration, Network Administration, Application Support, Google Workspace, Slack, Zoom, Communication Skills, Shell Scripting, Python, Cloud Technologies, Database Knowledge, Containerization

Industry

Software Development

Description

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered. Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being. Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey. No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire. About the role Appfire is looking for an IT Support Engineer to work with a team of highly skilled engineers to manage laptop support, infrastructure, and many corporate applications as part of our IT operations team. You will deal with support activities on multiple operating systems and a variety of technologies, including the administration of device management tools as well as security & network devices, and provide key on-site services in our Sofia office. You will report to the Manager of IT Support and be a member of the IT Support team that provides a wide variety of services to our employees spread across the globe, allowing you ample opportunity to gain valuable insight into the company as a whole, broaden your skills, and grow your career This role requires you to work full-time from Sofia.. Your everyday tasks will include: Provide occasional L2 ticket-based support for employees seeking access, reporting problems, etc. on internal server-based and cloud-based applications, ensuring they are resolved per published SLAs and escalated to L3 support resources if needed. Manage employee onboardings, laptops for their up-to-date OS, MDM, hard disk encryption & antivirus installations, and troubleshooting issues. Maintain Office Network infrastructure (wi-fi, access points & chrome casts) and coordinate with ISP teams for resolutions. Monitor applications and systems with the help of alerts and other monitoring tools to ensure overall health. Monitor scheduled jobs to ensure they run successfully and on time. Maintain the configurations on Routers, firewalls, network switches, and IP telephony. Provide resolutions on the issues relating to Office IT infrastructure and maintain them. Ensure domain registrations, SSL certificates, and product licensing is up-to-date for all systems. Perform installations, configurations, upgrades, migrations, and consolidations of applications. Develop a solid knowledge of the systems and applications managed by our team, as well as its best practices to implement from time to time. Use, write, and maintain KB articles for documentation. Skills and experience you'll need to succeed: Required 3+ years' experience providing L1/L2 support via a ticketing system. 2+ years' hands-on experience in laptop support, preferably both on Macintosh & Windows OS. 1+ years’ hands-on experience as a Linux system administrator, including a basic understanding of the Linux file system, DNS, and SSL. 1+ years' hands-on experience in Network administration. 1+ years' hands-on experience in providing application support on applications such as Google Workspace, Slack, and Zoom. Srong written and oral communication skills in English. Ability to work within a mature support process. Willing to work in Shifts. Preferable: Experience in shell scripting, Python, or command line (CLI) tools. Experience with Atlassian products is an advantage. Experience in Public Cloud Technologies – AWS, GCP, Azure etc. Knowledge in Database & related operations is an advantage. Experience in containerisation or virtualisation technologies such as Docker or VMware is an advantage. Beyond the resume skills that match our culture and this role: You are dedicated to elevating client and co-worker experiences, knowing that exceptional work centres on serving others. You adapt swiftly to new business demands, understanding that change fuels collective and individual growth. You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events. You have exceptional coaching, mentoring, and people development skills. We offer: Financial benefits Every Appfire employee is eligible for company equity. Skills development benefits Access to the Appfire University learning platform, a hub of knowledge, interactive resources, and engaging instructor-led courses designed to fuel your learning journey with unparalleled depth and accessibility. Health Insurance Volunteering 3 fully paid days each year to participate in Appfire Town, Appfire’s Corporate Social Responsibility (CSR) Program. Other Ability to work remotely Flexible work schedule Growth opportunity in a dynamic company Work in a highly motivated team 25 days paid vacation, team buildings and celebrations, sports card and more Transport Card Multisport Card Food vouchers Come join us at our new office building! GORA is a new office building located in the heart of the city, within walking distance from Paradise Mall and Vitosha Metro station. LEED-certified GORA offers sustainable and comfortable spaces for the business development of its tenants JOB RESPONSIBILITIES DISCLAIMER Disclaimer: The responsibilities outlined in this job posting are intended to provide a general overview of the role. Additional duties may be assigned as needed to meet the needs of the business. #LI-Hybrid About Appfire A people-first approach to business Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally. Making an impact At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners through Appfire Town. This program brings people together to generate a strong social impact in our local and global communities. In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution. Our business Appfire mission to equip and connect every team so they can plan and deliver their best work. We are committed to building a durable, multi-generational business, and to evolving, innovating, and scaling in a way that ensures stability and opportunity for years to come What’s our secret sauce? We follow teams. We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We’re proud to support over 20,000 customers and growing, including 55% of the Fortune 500. From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire’s technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more. We enhance. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they’ve invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce. We build bridges and invest in our partners. Appfire's success is underscored by its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 800+ channel partners. We make security and privacy a priority, but we also keep it simple for our customers. We’ve achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. Our award-winning Appfire Trust Center, offers our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all. Market recognition Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards. Equal Employer Opportunity (EEO) Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.

Responsibilities

The IT Support Engineer will manage laptop support, infrastructure, and corporate applications as part of the IT operations team. Responsibilities include providing L2 support, managing employee onboardings, maintaining network infrastructure, and ensuring application health.