ESSENTIAL EXPERIENCE AND SKILLS

The ideal candidate will have the following skills and experience:

• Microsoft Windows 10/11
• Microsoft Office suite
• IT Helpdesk experience
• Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
• Software installation and maintenance
• IT Hardware maintenance and support
• Antivirus management
• Cyber Security Awareness
• Good communication – both written and verbal
• Flexible and ability to prioritise workload according to challenging deadlines
• Ability to work well under pressure in a highly regulated environment
• Ability to engage with stakeholders at all levels
• A consistent professional approach to all tasks

DESIRABLE SKILLS

• Windows Server 2019 & Active Directory Domain Services
• Linux Operating Systems (RedHat/Debian based distributions)
• Virtualisation (Hyper-V)
• Open-Source technologies

*QUALIFYING PERIOD APPLIES FOR THESE BENEFITS

Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso

• Provide 1st line support, assistance, and problem solving for stakeholders
• Provide troubleshooting, monitoring and maintenance of the ICT systems
• Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001).
• Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting
• Ensure that the workforce has effective and efficient IT support to maximise productivity
• Provide 1st line support on issues including (but not limited to)
• Hardware issues
• Networking issues
• OS issues
• Software issues
• OS and Software configuration
• OS and software maintenance
• Antivirus management
• Patch and upgrade management (with specific reference to WSUS
• Proactively detect and report patterns of issues in the infrastructure
• Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity
• Advise and report on any configuration issues
• Advise on and complete automated checks to improve the detection and correction of issues