THE ROLE

You’ll be the first port of call for clients experiencing technical issues, offering remote support across a range of systems and devices.

This role includes participation in a occasional rotating shift pattern, which will involve:

• Some evening shifts
• Occasional weekend work
• Bank holiday cover

KEY RESPONSIBILITIES

• Respond to support requests via phone, email, and ticketing system
• Troubleshoot and resolve 1st line issues across hardware, software, and networks
• Escalate more complex problems to senior engineers
• Assist with user account setups, access permissions, and device configuration
• Keep accurate records and documentation
• Provide friendly, jargon-free support to clients