Experience

2 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Help Desk & Employee Support

• First-line IT support for a 70+ person team hardware, software, and account issues
• On-site and remote support across macOS and Windows
• Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests per our access entitlement model
• Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

• Run offboarding on last days: disable accounts, revoke access, recover equipment
• Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

• Own the access request queue and fulfill approved requests within our 2-hour SLA
• Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

• Support conference room AV across office locations setup, troubleshooting, and keeping meetings running
• Help maintain office network infrastructure and troubleshoot connectivity issues
• Serve as the IT point-of-contact for our MENA offices remote support, new hire setup, and hardware logistics

Desired Candidate Profile

Have 2+ years of IT support or helpdesk experience, ideally at a startup

• Are comfortable in Okta provisioning, groups, and SSO troubleshooting
• Have run onboarding and offboarding workflows and understand the security stakes
• Are organized and dependable you juggle open requests without dropping the ball
• Communicate clearly with non-technical employees
• Work independently and surface issues proactively

Bonus points for:

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Company Industry

• IT - Software Services