IT Support Engineer at C3.ai

Tysons, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Problem Solving, Communication, Windows, Mac OS, Networking Protocols, MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, Teams Rooms, Analytical Abilities, Technical Support, Documentation, Collaboration

Industry

Software Development

Description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI C3 AI is looking for a proactive and resourceful IT Support Engineer to join our team. This role is critical in keeping our systems running smoothly and our employees supported, especially across time zones. If you thrive on solving problems, love working with both people and technology, and want to make an impact on a collaborative IT team, we’d love to hear from you. Responsibilities: Frontline Support: Deliver first and second-level support for end-users, resolving hardware, software, and network issues quickly and effectively. Provide key support coverage for East Coast offices while partnering with Corporate IT on the West Coast. System Maintenance & Deployment: Perform regular maintenance, updates, and security checks on IT systems. Refurbish and re-image laptops to keep devices reliable and ready for use. Troubleshooting & Escalation: Diagnose technical issues with precision and escalate complex cases to senior engineers when needed. Documentation: Accurately log support requests, resolutions, and system changes in our ticketing system to ensure transparency and continuity. Collaboration & Projects: Work closely with IT colleagues and cross-functional teams to implement, support, and improve IT initiatives across the organization. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of hands-on IT support experience, with prior experience as a Global Admin strongly preferred. Technical Expertise: Skilled in Windows and Mac OS environments, networking protocols, and widely used business applications and cloud services such as MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, and Teams Rooms. Problem-Solving: Strong analytical abilities with a proactive, solution-first approach to IT challenges. Communication: Clear and confident communicator with the ability to explain technical concepts to non-technical users. Certifications: Industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. Other Requirements: Ability to lift up to 50 lbs. Candidates must be authorized to work in the United States without the need for current or future company sponsorship. C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

Responsibilities

The IT Support Engineer will deliver first and second-level support for end-users, resolving hardware, software, and network issues. They will also perform regular maintenance, updates, and security checks on IT systems.