Full job description

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues.

Responsibilities:

Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.

Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems.

Install, configure, and maintain hardware and software applications.

Assist with the setup and maintenance of user accounts and permissions.

Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service.

Conduct regular system updates and patches to ensure optimal performance and security.

Provide technical guidance and support to end-users, helping them navigate IT systems and applications.

Document support activities, solutions, and processes in the ticketing system.

Collaborate with other IT team members to ensure seamless support and knowledge sharing.

Stay updated on the latest industry trends and technologies to continuously improve support services.

Requirements:

A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience.

Proven experience in a 1st/2nd line IT support role.

Strong knowledge of MS Office 365, IP networking, and Windows operating systems.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills, with the ability to provide clear and concise technical support.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Customer-focused attitude with a commitment to delivering high-quality support.

Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.Full job description

Job Title: IT Support Engineer

Location: Hastings or Eastbourne

About the Role:

A leading healthcare organization is seeking a skilled Client Devices Engineer to ensure the smooth operation of IT systems. This role involves providing second-line hardware and software support, maintaining IT equipment, and safeguarding system security. Your expertise will directly support the mission to deliver high-quality services.

Key Responsibilities:

• Provide second-line hardware and software support.
• Deliver first-line LAN support to service users.
• Diagnose and resolve complex IT issues.
• Set up and maintain IT equipment, including PCs and printers.
• Ensure system security and integrity.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.