REQUIREMENTS OF THE SUPPORT ENGINEER INCLUDE:

• A minimum of 2 years’ experience in IT support, helpdesk, or similar technical roles
• Proficient in Microsoft 365 administration, including Exchange, Intune, Entra ID, and Defender
• Solid understanding of networking principles – DNS, DHCP, VPNs, switches, and firewalls
• Security-conscious with practical experience implementing endpoint protection, MFA, SSO, and phishing prevention

ROLE

You’ll provide end-to-end IT support to approximately 100 users, working across 1st to 3rd line support issues, and play a hands-on role in the delivery of key IT projects. 

RESPONSIBILITIES OF THE IT SUPPORT ENGINEER INCLUDE:

• Troubleshoot and resolve hardware, software, and connectivity issues, ensuring a smooth user experience
• Maintain and monitor IT infrastructure, managing updates, devices, and system security
• Deliver training and maintain user-friendly IT documentation to support knowledge sharing
• Contribute to IT projects, from software rollouts to full system migrations, ensuring seamless adoption