IT Onsite support is enabled to support users and issues that cannot be resolved remotely or provide Walk-in support for critical sites. Provide break-fix support for IT hardware requirements, guide and provide IT equipment to new joiners and be smart hands support for IT infrastructure issues.

• Provide break fix Support and maintenance for all in-scope Computing Hardware Desktops (e.g., desktops, laptops);
• Provide break-fix Support and maintenance for all in-scope Mobile devices (cell phones, smartphones, tablets) This has been outsourced to VMOX;
• Provide break fix Support and maintenance for all in-scope Printers, Multi-function devices, and Peripherals and co-ordinate with OEM for warranty support;
• New joiner device setup, configuration, and user initial guidance into IT;
• Onsite Ongoing Support and maintenance will include incident management, and service requests, end-user requests, VIP support requests, IMACDs requests, and IT order fulfillment requests for hardware and software;
• Provide smart hands support for new project setup such as device refresh and IT use device movements as required;
• Provide smart hands support for Network components and circuits (WAN, LAN) VoIP phones, and internet connectivity as required;
• Stock Management support, updating of Assets within the Asset management tool. Support for dispatching devices to remote users using the client’s dispatch/courier system;
• Maintain appropriate equipment and spares on each site as required. Conference Room Support (Under Solidigm Communication AV Team scope with co-ordination from deskside Smart hand Support team);
• Conference Room routine proactive checkup and equipment validation;
• Conference Room support for AV Break fix issues for Wireless Connectivity, Screen Sharing, Display, VC, Microphones, Touch panel HDMI, etc;
• Monitor alarms up/down, Proactive troubleshooting and amp, Replacement of parts;
• Work with third-party vendors for L1 and L2 Troubleshooting of AV equipment;
• Conference Room Support for end users including response to all ServiceNow incidents related to Conference Room;
• Periodic validation and testing of VC units, and phones after software upgrades;
• Manage and maintain inventories including peripherals in conference rooms;
• Phone support in the conference rooms with the deployment of new phones using cloud solutions.

Job Type: Contract
Pay: $4,000.00 per month

Education:

• Associate (Required)

Experience:

• IT Support: 3 years (Required)

Location:

• Chicago, IL 60603 (Required)

Work Location: In perso

Please refer the Job description for details