SKILLS & EXPERIENCE REQUIRED

• Proven experience in an IT support role, ideally in a healthcare or high-compliance environment.
• Strong expertise in Windows Server and desktop operating systems.
• Proficient with Microsoft Azure services, monitoring tools, and infrastructure troubleshooting.
• Understanding of ITIL practices and service management principles.
• Ability to handle incident prioritization, root cause analysis, and service improvement.
• Excellent communication skills and ability to collaborate across departments and with external partners.
• Experience working with ticketing systems and managing SLAs.
• Enthusiastic, self-motivated, and capable of leading technical investigations.

DESIRABLE QUALIFICATIONS

• Microsoft certifications (e.g., AZ-104, MD-102, MS-700, or equivalent).
• Experience in the healthcare sector or working with healthcare compliance standards
• Experience in Linux
  To apply for this position, please send your CV to
  recruitment@cirdan.com

ABOUT THE ROLE:

We are seeking an experienced IT Support Engineer to join our dynamic and growing team. This role is crucial to ensuring the seamless delivery of IT services across both on-premises Windows environments and cloud-based Azure infrastructure. As part of our dedicated support team, you will work in a fast-paced healthcare technology environment, troubleshooting and resolving incidents, maintaining high service standards, and contributing to system reliability and improvement initiatives.

KEY RESPONSIBILITIES

• INCIDENT MANAGEMENTRespond to, diagnose, and resolve IT incidents in line with agreed service levels (SLAs), ensuring minimal impact on business operations.
• TECHNICAL SUPPORTProvide expert-level support for both Windows and Microsoft Azure platforms, including system checks, patching, and incident escalations.
• AZURE & WINDOWS SUPPORTMonitor and troubleshoot cloud infrastructure using tools like Azure Monitor and Log Analytics; deliver proactive support and maintain secure, stable systems.
• COLLABORATION & ESCALATIONLiaise with 1st line support, client IT teams, and 3rd line product specialists to resolve complex technical issues and maintain clear ownership of escalated cases.
• SERVICE IMPROVEMENTIdentify recurring issues and propose improvements to enhance client satisfaction and service performance. Share knowledge and best practices within the team.
• DOCUMENTATION & REPORTINGMaintain accurate logs, update internal knowledge bases, and ensure full transparency throughout the incident lifecycle.
• MENTORING & LEADERSHIPSupport and mentor junior colleagues and provide technical guidance to less experienced staff where necessary.
• PROJECT SUPPORTProvide technical assistance to ongoing internal and client projects, especially in healthcare-related IT environments.