IT Support Engineer at Cleerly

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

148000.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Digital Health, Windows Operating System, Mac Operating System, JAMF, Mobile Device Management, Single-Sign-On, Google Workspace, Endpoint Protection, Network Equipment Management, Wireless Technology, VPN Administration, Customer Service, Troubleshooting, Ticketing Systems, Technical Documentation

Industry

Medical Equipment Manufacturing

Description

About Cleerly We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. About Cleerly We’re Cleerly – a healthcare company based in Denver, Colorado and New York, New York that is revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which will enable rapid growth and continued support of our mission. Cleerly is creating a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. Job Description We have an immediate opening for an IT Support Engineer to develop and execute our enterprise IT support roadmap. We are searching for someone excited to operationalize and execute on an efficient and robust IT support function. Are you a seasoned IT professional with experience in digital health? Do you have that amazing bedside manner that makes every employee feel happy to come to you for help? If the answer to these is yes, then we would like to talk with you. What would I be doing? You will be working with our Information Security leader, HR team members and our security and compliance certification vendors to implement, maintain and audit our employee-facing infrastructure. On any given day you could be: Building out an automated laptop provisioning and mobile device management system such as JAMF or Kandji Building and managing IT service desk and requests management workflow Helping employees with device issues and onboarding new employees Assisting with user access request changes and modifications Participating in evidence gathering processes in support of our security processes Performing change management and periodic IT maintenance functions Periodically travel to Denver to provide support for in-person meetings Oversee logistics related employee onboarding and offboarding activities Create user-facing documentation for IT knowledge base Qualifications 4+ years of experience in support and maintenance of Enterprise IT Previous experience working within a startup environment Detailed knowledge and experience with Windows and Mac operating systems Proficiency with JAMF or another MDM Experience working with Single-Sign-On portals such as Okta Experience with administering and managing Google Workspace accounts Ability to administer and manage endpoint protection services Experience with managing logistics for delivery and shipment of hardware to employees Demonstrated ability to manage network equipment such as network switches and firewall devices Comprehensive knowledge of secure networking technology with particular emphasis on wireless technology and VPN administration Track record of great customer service skills and ability to convey complex concepts to people with less technical experience Ability to troubleshoot computer hardware issues and conduct necessary escalation procedures Experience tracking requests using ticketing systems such as JIRA service management This role is based in Denver, CO Impress us more Previous experience within digital health Familiarity with Data Loss Prevention software and policies Prior ownership and management of JIRA Track record for generating technical documentations Experience in conducting training seminars or sessions with employees on new technologies Proficiency with and use of powershell scripts is a plus TTC*: $121,000-$148,000 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary. Working at Cleerly takes HEART. Discover our Core Values: H: Humility- be a servant leader E: Excellence- deliver world-changing results A: Accountability- do what you say; expect the same from others R: Remarkable- inspire & innovate with impact T: Teamwork- together we win Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Responsibilities

The IT Support Engineer will develop and execute the enterprise IT support roadmap, operationalizing an efficient IT support function. Responsibilities include managing IT service desk workflows, assisting employees with device issues, and overseeing onboarding and offboarding activities.