ABOUT CLOUDWISE

Cloudwise is a fast-growing IT solutions provider dedicated to delivering reliable, innovative, and customer-centric services. We are looking for an IT Support Engineer to join our team as the first line of support for our clients. If you are passionate about problem-solving, eager to learn, and thrive in a dynamic environment, we’d love to hear from you.

Qualifications

• Higher Nitec, Diploma, or equivalent certification in Computer Science, Information Technology, Electronic Engineering, or a related discipline.
• At least 1 year of IT support/administration experience preferred.
• Basic understanding of networking concepts will be an advantage.
• Strong computer literacy, including Microsoft Office and common enterprise applications.
• Proficiency in IT support tools and platforms is a plus.
• Independent, resourceful, and results-oriented, with a “can-do” attitude.
• Strong communication skills with the ability to explain technical issues to non-technical users

• Provide internal IT operations support for hardware, software, and IT services.
• Perform troubleshooting and root cause analysis for internal stakeholder platform-related issues.
• Respond promptly to incidents and service requests, escalating when necessary, and provide clear status updates to stakeholders.
• Support software installation, upgrades, license compliance, and patch management.
• Maintain accurate asset management records (equipment, licenses, user accounts).
• Perform user account management including but not limited to creation, resets, and deletions
• Coordinate with vendors for hardware replacement, warranty claims, and repairs.
• Support local server administration to facilitate updates, distributions, and system stability.
• Monitor and report on service levels, documenting configurations and operational procedures.
• Ensure IT support activities align with best practices and company standards.Conduct routine operational checks and participate in annual ICT equipment stock takes.

Qualifications

• Higher Nitec, Diploma, or equivalent certification in Computer Science, Information Technology, Electronic Engineering, or a related discipline.
• At least 1 year of IT support/administration experience preferred.
• Basic understanding of networking concepts will be an advantage.
• Strong computer literacy, including Microsoft Office and common enterprise applications.
• Proficiency in IT support tools and platforms is a plus.
• Independent, resourceful, and results-oriented, with a “can-do” attitude.
• Strong communication skills with the ability to explain technical issues to non-technical users.