IT Support Engineer at Coforge

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

09 Dec, 26

Salary

0.0

Posted On

10 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

Key ResponsibilitiesEnd User Support & IMACD ServicesPerform Install, Move, Add, Change, and Disposal (IMACD) activities for IT assets.
Provide hands-on deskside support for laptops, desktops, peripherals, and workplace technology.
Troubleshoot hardware and software issues to restore normal business operations.
Support user onboarding and offboarding activities.
Build, configure, deploy, and maintain Windows and Linux client devices. Perform manual Operating System installations where remote deployment tools are not feasible.
Install, configure, and troubleshoot business applications and endpoint software.
Manage hardware replacements and lifecycle activities.
Act as "Hands & Eyes" support for remote IT teams.
Assist remote administrators during troubleshooting, maintenance, and infrastructure activities.
Perform onsite validations and support implementation activities as directed by remote teams.
Install, configure, and troubleshoot network and local printers.
Coordinate with OEM vendors for printer repairs and maintenance.
Support scanners, peripherals, docking stations, monitors, and endpoint accessories.
Provide support for factory floor devices running Windows and Linux operating systems.
Assist with troubleshooting operational issues impacting manufacturing environments.
Coordinate resolution activities with specialized support teams when required.
Perform network cable patching and connectivity verification.
Maintain network patching records and documentation.
Support connectivity troubleshooting under guidance from network teams.
Support conference room AV equipment, meeting room devices, and collaboration tools.
Ensure readiness of meeting rooms and shared workspace technology.
Troubleshoot audio/video conferencing issues.
Provide operational support for legacy barcode scanners and related devices.
Coordinate vendor support when replacement or repair services are required.
Escort and coordinate activities of third-party service technicians.
Facilitate site access and support execution of planned maintenance activities.
Coordinate hardware repair and replacement activities with OEMs and vendors.
Manage stock and distribution of IT consumables including:
Keyboards
Mice
Network cables
Power adapters
Other end-user peripherals
Maintain inventory records and replenishment requests.
Respond to onsite incidents and service requests within agreed service levels.
Respond to Service Desk-dispatched onsite support requests for designated locations.
Document troubleshooting activities and resolution details in the ITSM tool.
Escalate unresolved issues to appropriate support teams.
Strong knowledge of Windows 10/11 administration and troubleshooting.
Basic Linux workstation support experience.
Hardware diagnostics and repair coordination.
Printer installation and support.
Network connectivity troubleshooting.
Microsoft Office and collaboration tools support.
Knowledge of ITSM processes (Incident, Request, Change, Asset Management).
Experience supporting conference room technologies and AV systems.
Strong customer service and communication skills.
Ability to work independently in an onsite customer-facing environment.
Excellent troubleshooting and problem-solving capabilities.
Ability to coordinate effectively with remote support teams and vendors.
Good documentation and asset management skills.
Bachelor's Degree/Diploma in Computer Science, Information Technology, or related field.
ITIL Foundation certification (preferred).
Microsoft endpoint support certifications preferred.
3–6 years of experience in onsite IT support, field services, or deskside support environments.
Fluent (both written and spoken) in both English and local language
Incident Resolution SLA Compliance
First-Time Fix Rate
End-User Satisfaction Score (CSAT)
IMACD Completion Timeliness
Asset & Inventory Accuracy
Conference Room Availability and Readiness
Site Service Request Closure Performance

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Responsibilities