Job Description

TECHNICAL SKILLS

1. Operating Systems & Platforms
   · Windows & MacOS: Proficiency in installation, configuration, troubleshooting, and maintenance of Windows operating systems, Software and Printer installation
   · Linux: Familiarity with basic Linux and troubleshooting,
   · Mobile OS Support: Understanding of iOS and Android for mobile device management (MDM) and basic troubleshooting.
   · Knowledge about O365, especially to troubleshoot office application, 2FA Config, Email config and troubleshoot (Computer and mobile)
2. Security Basics
   · Knowledge of antivirus software, endpoint protection, and security policies.
   · Control access Management
   · Asset Management track and record asset inventory details
3. ITSM Knowledge
   · To handle requests, incidents and change requests
   · Basic understanding of responding to security incidents or breaches.
4. Networking Basics
   · TCP/IP, DNS, DHCP: Knowledge of networking protocols, IP addressing, and DNS/DHCP configurations.
   · Understanding VPN setups and remote support tools.
   · Firewall & Router Configuration: Basic experience with configuring and troubleshooting routers, firewalls, access points, NAS Drive and switches etc…
5. Hardware Knowledge
   · Computer Hardware Components: Ability to troubleshoot, repair, and upgrade hardware like CPUs, RAM, and storage devices.
   · Setting up and troubleshooting printers, scanners, computers and other peripherals.
   Requirements

NON-TECHNICAL SKILLS

· Communication: Ability to clearly communicate solutions and instructions to users.
· Time Management: Prioritizing tasks and managing time effectively, especially when handling multiple tickets.
· Customer Service Orientation: A service-oriented attitude to provide a positive user experience.
· ITIL Foundation, Microsoft 365 Certified, CompTIA A+ are preferred
· Language to me known: Fluency in English and native Language (Arabic).
· Relevant University degree in IT or Computer Science.
· Experience: 1 to 2 years of experience in IT Support
Job Types: Full-time, Permanent

Language:

• English (Preferred)
• Arabic (Preferred)

Please refer the Job description for details