ob Description

Roles & Responsibilities

• Provide first and second-level IT support to users for hardware, software, desktop, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems and common business applications.
• Diagnose and resolve network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, DHCP, and basic routing/switching issues.
• Perform basic configuration and troubleshooting of network switches, routers, access points, and other network devices.
• Troubleshoot internet, VPN, email, and other connectivity-related problems.
• Monitor and maintain IT infrastructure to ensure reliable system and network performance.
• Handle user support requests through calls, email, or ticketing systems and ensure timely resolution.
• Maintain proper documentation of IT assets, configurations, incidents, and resolutions.
• Assist with network installations, cabling, device deployment, and IT infrastructure projects when required.
• Escalate complex technical issues to senior engineers or relevant vendors when necessary.
• Ensure IT systems, devices, and network infrastructure are maintained according to company standards.
• Follow IT security policies and best practices while providing technical support.

Job Description

Roles & Responsibilities

We are looking for hands-on IT Support Engineers to provide field-based IT support across multiple locations.

• Provide L1/L2 desktop, network and end-user support.
• Troubleshoot LAN/WAN, Wi-Fi, routers, switches, TCP/IP, DHCP and DNS issues.
• Configure and troubleshoot routers, switches, access points and network connectivity.
• Diagnose network issues using tools such as ping, tracert, ipconfig, nslookup and basic network monitoring tools.
• Support CCTV systems, IP cameras, NVR/DVR, PoE switches and basic CCTV networking.
• Install and troubleshoot printers, workstations, UPS and other IT equipment.
• Perform basic network cabling, patching and connectivity testing.
• Troubleshoot Windows OS, hardware, drivers and application-related issues.
• Coordinate with ISP, CCTV, network and equipment vendors when required.
• Maintain IT assets, site documentation, incident records and equipment checklists.
• Occasionally assist with the safe loading/unloading and movement of UPS, printers and IT equipment.

Required Technical Skills

• Strong network troubleshooting and field-support experience.
• Good understanding of TCP/IP, VLANs, DHCP, DNS, NAT and Wi-Fi.
• Hands-on experience with Cisco/other routers, switches and wireless access points.
• Working knowledge of CCTV/IP surveillance and NVR/DVR systems.
• Strong Windows desktop and hardware troubleshooting skills.
• Basic knowledge of UPS, structured cabling and network rack equipment.
• Ability to work independently and troubleshoot issues under time pressure.
• Good communication and customer-handling skills.
• Valid UAE driving license is highly preferred.
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