Location: Belgium - Zaventem | Job-ID: 213123 | Contract type: Standard | Business Unit: System Engineering & Technicians

ABOUT US

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

CCfuturetalen

Providing 1st and 2nd line on-site user support. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• Onsite Support (troubleshoot + installation of material)
• IT Minute Support (Tech Bar)
• Meeting Room Support
• Preparing Workstations for newcomers
• Mobile device support (Configuration and delivery)
• Maintain and update of Documentation.
• Following up Leaver Processes and Hardware return of Leavers/End Of life
• Queue incident, Task and Request Management
• Asset management
• Local Stock Management
• End Of Lease management
• Presentation for new joiners and once a month remotely to all users
• 1st Line Network Troubleshooting (patching, switch checking,) + meeting with Network team based in other country