Location: Canning Vale, WA

Employment Type: Full time | Permanent

Join DDH1 Drilling

DDH1 Drilling is a leading Australian mineral exploration drilling contractor and part of the Perenti Group.

With a national fleet and operations spanning head office, regional depots and remote drill sites, our IT team plays a critical role in keeping our people and operations connected.

We’re looking for an experienced IT Support Engineer to join our team in Canning Vale and provide hands-on technical support across our office, regional locations and national drill fleet.

About the Role

This is a hands-on, individual contributor role where you’ll work closely with the IT Manager and wider IT team to provide day-to-day IT support, systems administration and infrastructure support.

You’ll be involved across a broad range of technologies, including Microsoft 365, Entra ID, Azure, networking, server infrastructure and cyber security, while also supporting technology across our remote drilling operations.

Key Responsibilities

- Provide responsive technical support across hardware, software, network and account issues.

- Support laptops, desktops, mobile devices, printers, meeting room technology and other end-user equipment.

- Manage user onboarding and offboarding, including Microsoft 365, Entra ID, device provisioning and access.

- Administer and maintain Microsoft 365, Azure, Teams, SharePoint and Exchange Online.

- Support network infrastructure including firewalls, switching, Wi-Fi, VPN and remote site connectivity.

- Provide IT support to our drill rigs and regional depots, including remote and occasional on-site support.

- Support field technology such as telematics, cameras and connectivity equipment.

- Assist with cyber security operations including endpoint protection, patch management, vulnerability remediation and identity/access management.

- Monitor and triage security alerts, escalating incidents where required.

- Maintain IT assets, software licensing, documentation and troubleshooting procedures.

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- Work with internal teams and external vendors to resolve issues and improve IT processes.

- Travel to regional and remote sites when required.

About You

We’re looking for someone who is technically capable, practical and comfortable working independently in a fast-paced operational environment.

You will have:

- 3–4 years’ experience in IT Support, Systems Administration or a similar role.

- A qualification in IT or a relevant field will be highly regarded.

- Relevant certifications (e.g. Microsoft, Fortinet NSE, CompTIA Security+ or similar).

- Strong hands-on experience with Microsoft 365, Entra ID, Windows Server and Azure fundamentals.

- Exposure to SIEM/NDR tooling (e.g. Darktrace) or security monitoring.

- Solid networking knowledge, including firewalls, switching, Wi-Fi, VPN and remote connectivity.

- An understanding of cyber security fundamentals including endpoint protection, patching and identity/access management.

- Strong troubleshooting and problem-solving skills.

- Excellent communication skills and the ability to explain technical issues in plain language.

- A current Australian driver's licence

- Willingness to travel to regional and remote sites.

- Australian citizenship or Permanent Residency.