Australian Laboratory Services (ALS) is a publicly listed laboratory-based testing services company that provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
The ALS Northern Europe region is a part of the ALS Group. The sub-region consists of approx. 600 employees with laboratories in Denmark, Finland, Norway and Sweden.
Location: Odense, Denmark

SKILLS AND BEHAVIORS:

• Windows clients and servers (physical and virtual)
• Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
• Demonstrated ability to create end-user guides, how-to guides, and technical process guides
• Proven experience in IT support, preferably in a laboratory or ISO-regulated environment
• Familiarity with backup and disaster recovery technologies (e.g., Veeam Backup).
• Office 365 – knowledge including Teams, Exchange Admin & SharePoint.
• Knowledge of Active Directory, including Group Policy Manager
• Strong communication skills with a patient and understanding approach to resolving user issues.
• Willingness and ability to travel to remote sites for IT service provision and maintenance activities.
• A valid driver’s license is required.

EXPERIENCE AND QUALIFICATIONS:

• At least 3 years of experience as a support engineer within an enterprise environment
• Full professional proficiency in English and Danish is essential.

• Record and address incidents/service requests, through our helpdesk system.
• Oversee, set up, and maintain server room equipment and IT devices for end-users.
• Set up and monitor backup processes and disaster recovery plans.
• Contribute to a range of IT projects, supporting delivery and implementation. Work closely with other IT teams to ensure cohesive IT operations and project alignment.
• Maintain and update IT-related documentation and work with internal and external auditors and provide necessary IT-related compliance evidence.
• Communicate and coordinate with third-party support and vendors.
• Travel to various locations for on-site resolution of issues not manageable remotely.