IT Support Engineer - Deskside at DNV

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Hardware Troubleshooting, Software Support, Network Issues, BMC Remedy, Procurement, Cabling Design, Equipment Management, Training, Customer Satisfaction, GDPR Compliance, Vendor Coordination, Server Maintenance, Office Relocation, Problem Solving, Documentation

Industry

Public Safety

Description

Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units, corporate units, and end-users worldwide. With over 400 employees globally, GSS IT serves as the internal IT service provider for DNV, playing a crucial role in system evaluation, development, and integration. We are currently seeking an IT Engineer to join our Digital Workplace team based in Pune, India to provide second-line IT support to staff across India, Sri Lanka, and Bangladesh; ensuring exceptional service standards for hardware, software, and network-related issues. This role involves proactive and reactive problem-solving, adherence to SLAs, and collaboration with internal teams and vendors to maintain seamless IT operations. Key responsibilities includes: Deliver second-line IT support for incidents and service requests. Diagnose and resolve hardware issues; coordinate with Dell support for replacements. Record all activities accurately in BMC Remedy. Collaborate with Real Estate & Procurement (Rem Proc) for office cabling design and IT setup during new office projects and relocations. Guide users and managers on IT hardware procurement via our procurement solution (Basware Cloud). Manage IT equipment purchasing and installation across regional offices. Ensure machines are under warranty; arrange replacements or renewals as needed. Implement processes for equipment disposal and recycling, including secure hard drive shredding and vendor certification. Provide basic end-user training and contribute to the knowledge base. Maintain organized server rooms and discard unused equipment. Monitor customer satisfaction and meet performance targets. Coordinate with server/network teams and vendors for maintenance and WAN provider access. Ensure compliance with GDPR and security policies.

Responsibilities

The IT Support Engineer will deliver second-line IT support for incidents and service requests, diagnosing and resolving hardware issues while coordinating with vendors. They will also manage IT equipment purchasing and ensure compliance with security policies.